Refund Policy

At DAVISAVE LTD, we want you to be completely satisfied with your purchase. This Refund Policy explains your rights and how we handle returns, refunds, and exchanges.

1. Returns Eligibility

You may return products if:

• They are faulty, damaged, or not as described.

• You contact us within 14 days of receiving your order.

• The item is in its original packaging with all accessories and documentation.

Please note:

• Toilets that have been installed, used, or altered cannot be returned for hygiene and safety reasons.

• Custom or special-order items may not be eligible for return.

2. How to Request a Return

To request a return:

1. Contact our Customer Service team at [Insert email] or [Insert phone number].

2. Provide your order number and reason for return.

3. We will provide instructions and a return shipping address.

3. Refunds

• Approved refunds will be processed within 14 business days of receiving the returned item.

• Refunds will be issued to the original payment method.

• Shipping costs are non-refundable, except when the item is faulty or incorrectly sent.

4. Exchanges

• Faulty or damaged items can be exchanged for the same model, subject to stock availability.

• If the same model is unavailable, we will offer a full refund.

5. Faulty or Incorrect Items

• If your item is faulty or not as described, we will cover all reasonable costs for returning or replacing the item.

• Please report any issues within 30 days of receiving the product.

6. Contact Us

For any questions about returns or refunds:

Email:naomidavies@davisaveltd.com

Phone: +447425981420

Address: Floor 8 Room 10, St James House L02, Pendleton Way, Manchester, United Kingdom, M6 5FW